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Refunds & Returns

Returns
If for some reason you are not happy with your purchase at B&K Candles please contact us within 7 days of receiving your product with a copy of the invoice provide to you and a legitimate reason. 
For the return to be approved, your items/s must be unused and in the same condition you received it in including the packaging. 
Change of mind returns will not be accepted. 
Items that have been used will not be accepted. 
You will be responsible for paying your own shipping back for returning your item which you will not be refunded for. 

Refunds
Once your return in received and inspected, we will get in contact with you to notify you that we have received your items back. We will also include if your refund has been approved or rejected. 
If your refund has been approved either a credit will be applied to your account or will be sent back to your nominated account within 5 business day, less the restocking fee. 
Any returns, cancellations or exchanges will be charged a restocking fee of 10% of your total for the items. 
Misuse or tempering of items will have your refunds rejected.